Frequently Asked
Questions

Booklyfy is an AI-powered healthcare CRM and booking platform built specifically for doctors, clinics, and medical centers. It centralizes everything your clinic needs to manage patient relationships — from the first inquiry to post-appointment follow-up.

• Automated patient communication across SMS, WhatsApp, and email
• Online and in-person appointment scheduling and calendar management
• AI assistant that handles inquiries and books appointments 24/7
• Automated reminders to reduce no-shows by up to 40%
• Unified patient history, notes, and CRM pipeline

In short: Booklyfy replaces the combination of a receptionist, a scheduling tool, and a patient communication system — all in one place.

Booklyfy is built for any appointment-based healthcare business — regardless of size or specialty. Our customers include:

• Solo practitioners and independent doctors
• Dental clinics and orthodontic practices
• Aesthetic and cosmetic clinics
• Multi-branch medical centers and polyclinics
• Physiotherapy, dermatology, and specialist practices

If your business lives and dies by its appointment calendar and patient communication, Booklyfy was built for you.

No — Booklyfy is available worldwide. While we were founded and initially focused on the Turkish healthcare market (with full KVKK compliance and Turkish-language support), we actively serve international clinics across Europe, the Middle East, and beyond.

• Multi-language interface and patient-facing communications
• GDPR compliance for EU-based clinics
• KVKK compliance and Turkish data localization options
• Multi-currency and multi-timezone support

Most booking tools are generic scheduling widgets. Booklyfy is a healthcare-specific, AI-first CRM platform. Here is what sets us apart:

• AI-first: Our AI assistant handles end-to-end patient conversations, not just scheduling links
• Healthcare-specific: Built around the realities of clinic workflows — no generic business software retrofitted for medical use
• All-in-one CRM: Patient history, communication, appointments, reminders, and analytics in a single platform
• Compliance-ready: KVKK and GDPR built in from day one, not bolted on
• Omnichannel: WhatsApp, SMS, email, and webchat — all managed from one inbox

No technical knowledge required. Booklyfy is designed for busy clinic staff and doctors — not developers.

• Step-by-step guided onboarding with plain-language prompts
• Core setup (calendar, team, AI) completed in under 5 minutes
• Video tutorials and a comprehensive help documentation library
• Dedicated onboarding support for Premium and Platinum plans
• Friendly support team available via email and live chat

If you can use a smartphone, you can use Booklyfy.

Booklyfy offers three plans to fit clinics of every size:

• Basic — $97/month: Core CRM, appointment scheduling, automated reminders, email support
• Premium — $149/month: Everything in Basic, plus AI assistant, WhatsApp integration, priority support, and dedicated onboarding
• Platinum — Custom pricing: Full platform access, dedicated account manager, custom integrations, SLA-backed support, and enterprise features

All annual plans include a 25% discount compared to monthly billing. Contact us for Platinum pricing tailored to your clinic's needs.

Yes — we offer a free live demo with one of our clinic specialists. You will see the full platform in action, including the AI assistant, and can ask questions tailored to your clinic type.

• No credit card required to book a demo
• Personalized walkthrough of features relevant to your specialty
• Hands-on trial access available after the demo call

Book your free demo →

Yes — you can upgrade or downgrade your plan at any time directly from your account settings. There are no penalties or lock-in periods on monthly plans.

• Upgrades take effect immediately, with prorated billing for the remainder of your cycle
• Downgrades take effect at the start of your next billing cycle
• Annual plan changes are handled by our support team to ensure fair proration

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express (all plans)
• Bank transfer / wire transfer: Available for annual plan subscribers upon request
• Invoice billing: Available for Platinum enterprise accounts

All payments are processed securely. Receipts and invoices are automatically emailed and available in your billing dashboard.

Booklyfy's AI assistant is powered by advanced large language models and trained on healthcare-specific conversation patterns. It acts as a 24/7 virtual receptionist for your clinic.

• Handles incoming patient inquiries via WhatsApp, SMS, webchat, and email
• Books, reschedules, and cancels appointments autonomously
• Answers common clinic questions (hours, services, pricing, directions)
• Learns from your clinic's specific services, doctors, and schedules over time
• Escalates complex or sensitive cases to human staff with full conversation context

You configure the AI once during onboarding — it handles the rest automatically.

Booklyfy supports four communication channels, all managed from a single unified inbox:

• WhatsApp Business: The most popular channel for Turkish and international patients — full two-way messaging and appointment automation
• SMS: Reliable delivery for reminders and one-way notifications
• Email: Appointment confirmations, follow-ups, and newsletters
• Webchat widget: Embeddable chat on your clinic website, powered by the AI assistant

All conversations across all channels appear in one team inbox — no more switching between apps.

Yes — Booklyfy provides two self-service booking options for patients:

• Online booking link: A shareable URL (e.g., booklyfy.com/yourclinic) where patients can view availability and book 24/7 without calling
• Webchat widget: Embedded on your clinic website, the AI assistant guides patients through booking conversationally in natural language

Both options sync instantly with your clinic calendar, so there are never double bookings or scheduling conflicts.

Automated reminders are sent to patients before their appointment via SMS and/or email at intervals you configure — for example, 48 hours before, 24 hours before, and 2 hours before.

• Reminder timing and channel are fully configurable per appointment type
• Patients can confirm, cancel, or reschedule directly from the reminder message
• Cancellations automatically free up the slot in your calendar and can trigger a waitlist notification
• Clinics using automated reminders see an average 40% reduction in no-shows

Booklyfy is currently a web-based platform with a fully mobile-optimized dashboard — it works seamlessly on any smartphone or tablet browser with no installation required.

• Access the full dashboard, inbox, calendar, and patient CRM from any mobile browser
• Add to your home screen for an app-like experience on iOS and Android
• Native iOS and Android apps are currently in development and planned for launch in 2025

Most of our customers manage Booklyfy entirely from their phones without any issues.

Patient data security is our highest priority. Booklyfy is built on an enterprise-grade, compliance-first infrastructure:

• KVKK compliant — full compliance with Turkey's Personal Data Protection Law
• GDPR compliant — full compliance with the EU General Data Protection Regulation
• SOC 2 Type II certified — independently audited security controls
• End-to-end encryption — all patient data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Data never sold — your patient data is yours. We do not sell, share, or use it for advertising

By default, all data is stored in secure, redundant cloud servers located within the European Union — qualifying for GDPR data residency requirements.

• Turkish data localization: Clinics requiring KVKK data localization can opt for in-Turkey data storage — available on Platinum plans
• All servers are ISO 27001-certified data centers with 99.9% uptime SLA
• Automated daily backups with 30-day retention
• Disaster recovery infrastructure across multiple geographic zones

Only the authorized staff members you define can access your clinic's patient data. Access is strictly controlled through:

• Role-based access control (RBAC): Assign roles (admin, doctor, receptionist, viewer) with specific permissions
• Full audit log: Every data access and modification is timestamped and logged — you always know who viewed or changed what
• Booklyfy staff: Booklyfy employees cannot access your patient data except in strictly limited, logged support situations with your explicit consent
• Two-factor authentication (2FA) available for all accounts

Yes — your data is always yours and you can export it at any time, for any reason, with no restrictions.

• Full data export available from your account settings in CSV and Excel formats
• Includes all patient records, appointment history, communication logs, and notes
• No hidden fees or minimum notice required to export or cancel
• For large data migrations or custom export formats, our support team will assist you at no charge

We believe in earning your business every month — not locking you in.

Getting started is fast and straightforward. Most clinics are live in under 5 minutes:

• Step 1 — Sign up: Create your account at booklyfy.com/signup
• Step 2 — Connect your calendar: Sync Google Calendar, Outlook, or set up a native Booklyfy calendar
• Step 3 — Add your team: Invite doctors and staff with the appropriate roles and permissions
• Step 4 — Activate AI: Configure your AI assistant with your clinic details, services, and FAQs
• Step 5 — Go live: Share your booking link or embed the webchat widget on your website

Our guided setup wizard walks you through each step with no technical knowledge required.

Yes — the level of onboarding support depends on your plan:

• Basic: Self-guided onboarding with a comprehensive video tutorial library and help documentation center
• Premium: Dedicated onboarding call with a Booklyfy specialist who configures the platform alongside you
• Platinum: Fully managed onboarding — your dedicated account manager handles setup, configuration, and staff training from start to finish

All plans also include access to live chat support during onboarding hours (Mon–Fri, 9am–6pm Turkey time).

Yes — Booklyfy supports data import so you can migrate your existing patients without starting from scratch.

• Self-service import: Upload a CSV or Excel file with your patient list directly from the dashboard — mapped to Booklyfy's data fields
• Assisted migration: Our support team will help you clean, format, and import data from your current system at no extra cost
• System migrations: If you are moving from another clinic software (e.g., Hekimrandevu, Doktorsite, or similar), we have handled these before and can guide you through the process

Setup time depends on how much you want to customize:

• Basic setup (under 5 minutes): Account creation, calendar sync, team invite, and booking link — you are live and accepting appointments immediately
• Standard configuration (1–2 hours): AI assistant setup, WhatsApp integration, custom reminder sequences, service catalog, and webchat widget installation
• Full custom configuration (handled by our team): Multi-branch setup, custom workflows, advanced integrations, and staff training — typically completed within 1–3 business days for Platinum accounts

Support access scales with your plan to match your clinic's needs:

• Basic: Email support with a response time target of 24 hours on business days. Access to the full help documentation library and video tutorials
• Premium: Priority email and live chat support — faster response times and direct access to senior support specialists
• Platinum: Dedicated account manager as your single point of contact for all questions, issues, and feature requests. Emergency support line included

Support availability varies by channel and plan:

• Email support: 24/7 submission — monitored and responded to on business days for Basic, prioritized around the clock for Premium+
• Live chat: Monday through Friday, 9:00 AM – 6:00 PM Turkey Time (UTC+3)
• Emergency support (Platinum only): 24/7 emergency line for critical platform issues affecting live clinic operations

Our help documentation and AI-assisted help search are available 24/7 for self-service support at any time.

Yes — we invest in making sure your whole team is confident using Booklyfy:

• Video tutorial library: Available to all plans — role-specific videos for admins, doctors, and receptionists covering every feature
• Live webinars: Monthly group training sessions open to all customers, covering platform updates, best practices, and Q&A
• Platinum — dedicated training sessions: Private, scheduled training calls for your team led by a Booklyfy specialist. Includes onboarding training for new staff throughout your subscription

Training materials are available in both Turkish and English.